As an analyst in CX, you will:Collaborate with product development, user experience, journey ownership, technology, and other disciplines, serving as a trusted analytics advisor on strategic initiatives.Bring structure to ambiguous business questions and translate business objectives into actionable analytical approaches and measurable outcomes.Identify and prioritize areas of greatest opportunity to improve the client experience and deliver business value.Visualize data and tell compelling stories that influence decisions and drive action.Measure and communicate the impact of newly developed features, experiences, and initiatives using data-driven insights.Develop and continuously improve reporting, measurement frameworks, and analytical processes to increase efficiency, scalability, and business value.Strong candidates will demonstrate an ability to:Thrive in ambiguity and adapt quickly to changing priorities.Translate business objectives into analytical approaches and actionable recommendations.Influence stakeholders through data, critical thinking, and strong communication.Work autonomously in their own space and deliver strategic thinking alongside strategic outcomesLearn new tools and techniques in a rapidly evolving analytics environment.Maintain high standards for analytical rigor, data quality, and collaboration.Core Responsibilities:Lead Analytic Engagements & Business SolutionsManage & Validate Data AssetsDeliver Advanced Insights & RecommendationsDrive Reporting, Measurement, & Process ImprovementDevelop Analytics Capability & Strategic PartnershipsMentor peers and advance the overall skill of the Data and Analytics DepartmentQualificationsMinimum of five years related work experience.Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.Experience with Python, SQL, and Data Visualization RequiredSpecial FactorsSponsorshipVanguard is not offering visa sponsorship for this position.About VanguardAt Vanguard, we don't just have a mission—we're on a mission.To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.How We WorkVanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.SummaryLocation: Malvern, PA; Scottsdale, AZ; Charlotte, NCType: Full time
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