Job Description

Job Description and Duties

THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.

The EDD Workforce Services Branch (WSB) is seeking an Analyst to join the Performance Management and Development Unit (PMDU) within the Deputy Director's Office. The Analyst will provide personnel support to more than 1,100 employees in over 60 offices statewide. Work includes consulting and providing direction to organizational leaders regarding: hiring support, leadership development support, progressive discipline support with an emphasis on prevention, performance reporting, developing educational tools and resources, implementing special projects, liaising with the EDD Human Resources Services Division, and other personnel matters.

The Analyst will work with WSB employees, managers, and leadership to research personnel issues, interpret policies and procedures, review information and documentation, identify concerns, and provide recommendations. The position will also develop training materials and resources and lead or participate in projects, workgroups, training, and process improvement efforts. This is an established position with existing processes, resources, and experienced leadership, with opportunities to improve processes and develop new tools. The primary customers are WSB managers and leadership, and the work requires strong communication, research, organization, and problem-solving skills.

The position requires strong communication, research, and investigative problem-solving skills. The Analyst will review personnel information and data, research policies and procedures, identify trends or concerns, and provide information and recommendations to management. 

About WSB: 
The Workforce Services Branch (WSB) supports EDD's goals by connecting our customers to a comprehensive range of employment and training services in partnership with state and local agencies and organizations through numerous America's Job Center of California locations. To foster active collaboration with our employees and customers while promoting work/life balance for our teams, WSB's Central Office offers a hybrid workforce environment with some telework and flexible scheduling options. And as a state employee, you will potentially have access to excellent medical, dental, and vision insurance, retirement and savings plans, the Employee Assistance Program and more! In addition to these benefits, you'll receive regular paid leave, Professional Development Days, a Personal Holiday and paid State Holidays, as well as potential annual raises. Seethe California State Employee Benefits Summary for more information.  

Join our team to improve the lives of Californians! 

The WSB Mission:
"The Workforce Services Branch empowers Californians to succeed by delivering innovative, people-first services that create pathways to employment opportunities. As an essential entry point into California's workforce, we connect individuals, teams, and partners to resources, programs and they need to build careers and strengthen communities." 

The WSB Vision:
"The Workforce Services Branch believes every Californian deserves the opportunity to thrive through meaningful work where people, businesses and communities grow stronger together."

Does this job seem like a good fit for you? If so, please see the Duty Statement, & Desirable Qualifications as they outline more information on the available position.

Position(s) exist at: 1416 9th Street, Sacramento, CA, 95814.

This position is headquartered at the New Labor Agency Building (NLAB), a newly remodeled high-rise building. Located in the heart of Downtown Sacramento and in close proximity of the State Capitol and the Golden1 Center, this beautiful and modern building provides the following amenities: Break areas, wellness/lactation rooms, coffee points, a fitness center with private showers, a Career Center for EDD Employees, a micro market, building-wide WiFi, an outdoor terrace, bike storage, nearby public transit options, and much more.

Apply today for the opportunity to work in this state-of-the-art building!

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.

The incumbent works in an office setting located at 1416 9th Street, Sacramento, CA  95814, that is air conditioned and located in a high-rise building with elevator access. The work is performed in a cubicle or office with natural and artificial lighting. The position is eligible for a hybrid telework schedule, with employees working remotely an average of three (3) days per week, based on operational needs and management approval. The position requires prolonged periods of sitting, frequent use of a computer and telephone, and occasional standing, walking, bending, and lifting of files or materials weighing up to 20 pounds.

Special Requirements

It is strongly encouraged to apply through your CalCareer Account at  .

Please only submit ONE application.  Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:

• Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.

• Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.

• Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678.  This page is for examination use only.

• Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.

Examination/Assessment

If selected for hire , you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Click the examination link below for more information and to take the exam:

Analyst II Bulletin
Analyst I Bulletin

For more information about the State hiring process,  click here . To watch tutorials on how to apply for a State job,  click here .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Competitive applicants will: 

1. Be reliable, dependable, accountable and able to function in a fast-paced, changing environment.  
2. Have the ability to respond to and solve sensitive and/or complex issues with confidentiality, discretion and tact.  

Benefits

Benefit information can be found on the CalHR website,  , and the CalPERS website,  .

Statement of Qualifications Requirements

A Statement of Qualifications (SOQ) is Required . The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  The SOQ is not a resume or cover letter. Resumes and/or Cover Letters  DO NOT take the place of the SOQ.

To be considered for this position, candidates must submit a Statement of Qualifications (SOQ). Each answer will be evaluated separately. Please limit your response to no more than one page. Answer each question below in numerical order and include the JC number at the top left corner.(Applications without the inclusion of a SOQ, a SOQ that does not follow the required format, or use of references such as "see STD 678" will be regarded as incomplete and will not be reviewed for further consideration in the hiring process). 

Please clearly number your responses to the following questions:

1. Describe your experience with research, analysis, and attention to detail.
2. How would you define excellent customer service and conflict management skills? Describe a situation where you had to use these skills and explain how you were successful.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications (SOQ) is Required. Please see “Statement of Qualifications Requirements” section for more information about the SOQ.

Job Tags

Permanent employment, Full time, Work at office, Local area, Remote work, Flexible hours, 3 days per week

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